1. What are the key features of Chestnut Oak Lodge?

• Chestnut Oak Lodge is a spacious retreat with 12 bedrooms, 12 bathrooms, and 2 half-baths, accommodating up to 45 guests. It includes a theater room, indoor private pool, hot tub, game area, and spans over 7400 sq ft.

2. Where is Chestnut Oak Lodge located?

• Nestled in the prestigious Hibernation Stations community, the cabin is conveniently located near attractions such as TITANIC Museum Attraction, Hollywood Wax Museum, The Island in Pigeon Forge, The Great Smoky Mountain Wheel, and Dollywood.

3. What amenities are available on the Main Level?

• The Main Level features a cozy living area with an electric fireplace, a spacious kitchen with dual fridges and stoves, indoor and outdoor dining options, and more.

4. What entertainment options are on the Upper Level?

• The Upper Level offers a well-appointed bar, TV entertainment, ample seating for conversations, and a poker table for added enjoyment.

5. What activities are available on the Lower Level?

• The Lower Level provides various entertainment options, including pool, arcade games, and a theater room with comfortable seating for an enjoyable viewing experience.

6. How many people can Chestnut Oak Lodge accommodate, and what are the sleeping arrangements?

• The lodge sleeps up to 45 guests in 12 bedrooms. The sleeping arrangements are detailed for each level, ranging from king beds to bunk beds and sofa beds.

7. What is the check-in/check-out time, and are there any age restrictions for guests?

• Check-in time is 4:00 pm EST, and check-out time is 10:00 am EST. Guests must be at least 25 years old, and the booking person must be present during check-in.

8. What is the No Smoking Policy, and are pets allowed?

• Smoking inside the cabin is strictly prohibited, with a $500 fine for violations. The cabin maintains a pet-free environment, and fines are imposed for unauthorized pets.

9. What are the Quiet Hours, and are parties/events allowed?

• Quiet Hours are from 10:00 pm to 8:00 am EST. Parties and events are strictly prohibited, and violation may result in fines of up to $10,000.

10. What security measures are in place at Chestnut Oak Lodge?

• A security camera records movement outside the property. Firearms are prohibited, and fireworks are strictly prohibited for safety reasons.

11. Is there a Rental Agreement, and what are the terms regarding security deposits?

• Guests need to sign a Rental Agreement. A security deposit hold is charged two days before check-in and released seven days after checkout. Travel insurance is recommended.

12. What is provided in the starter pack, and what amenities are available outside?

• A starter pack includes essentials, and the lodge is equipped with bed linens, towels, and washcloths. Outside, there is ample free parking, park-style grills, and wildlife-proof garbage bins.

13. How is the pool maintained, and are there scheduled cleanings?

• The pool is cleaned every Tuesday and Friday for guest enjoyment. Cooperation is appreciated during these scheduled cleanings.

14. How can I confirm my stay at Chestnut Oak Lodge?

• To confirm your stay, kindly sign the Rental Agreement. A security deposit hold is part of the confirmation process.

15. What other guidelines should guests be aware of for a delightful stay?

• Guests should observe security measures, refrain from smoking inside, and adhere to quiet hours. Cooperation with policies ensures a pleasant experience for all.

16. How fast is the internet at Chestnut Oak Lodge?

• The lodge offers blazing-fast internet with a 1 gigabyte per second speed on a fiber connection.

17. How is laundry managed at the lodge?

• Laundry is made effortless with the convenience of two washer-dryer sets, ensuring a seamless experience during your stay.

18. Are TVs available in every room, and what channels are provided?

• Every bedroom, living area, and the theater room is equipped with a TV connected to DIRECTV with the CHOICE package. Additionally, smart TVs have installed apps like Netflix for entertainment.

19. Is there exclusive access to the entire property, and are there any restricted areas?

• Guests have exclusive access to the entire property, with the exception of the owner's supply closet.

20. What is the Welcome and Departure Time at Chestnut Oak Lodge?

• Guests are welcomed to check in starting at 4:00 pm EST, and check-out is expected by 10:00 am EST.

21. What items are provided in the starter pack, and what should guests bring?

• The starter pack includes dishwashing liquid, dishwasher detergent, washing machine detergent, one roll of paper towels, and one roll of toilet paper per bathroom. Guests should bring personal items for a comfortable stay.

22. How many cars can the parking accommodate, and are there any restrictions?

• Ample free parking is provided for up to 10 cars. Guests should note that charcoal is not provided for park-style grills.

23. Is travel insurance recommended for guests staying at Chestnut Oak Lodge?

• Yes, travel insurance is always recommended for added security and peace of mind during your stay.

24. How is the security deposit handled, and when is it released?

• A security deposit hold will be charged two days before check-in and released seven days after checkout.

25. What is the atmosphere like at Chestnut Oak Lodge?

• The lodge offers a cozy and inviting atmosphere, providing a home away from home for guests looking for relaxation and entertainment.

26. Can guests access online streaming services on the smart TVs?

• Yes, guests can use their own logins to access favorite content on the smart TVs equipped with installed apps like Netflix.

27. How are security and safety ensured at Chestnut Oak Lodge?

• Security measures include an outdoor security camera at the main entrance. Firearms are prohibited, and fireworks are strictly prohibited for safety reasons.

28. Can guests host events or parties at Chestnut Oak Lodge?

• Parties and events are strictly prohibited to maintain a peaceful environment. Violation may result in fines of up to $10,000.

29. Are there any age restrictions for guests, and why is the booking person required to be present during check-in?

• Guests must be at least 25 years old, and the booking person must be present during check-in for identity verification and a secure environment.

30. How is the pool maintained, and what is expected from guests during scheduled cleanings?

• The pool is cleaned every Tuesday and Friday. During cleanings, pool technicians may need access, and guest cooperation is appreciated for the maintenance of a clean and enjoyable pool.

31. How many bedrooms are there in total, and how are they set up to sleep 45 guests?

• Total 12 Bedrooms (Sleeps 45):

• Main Level (Sleeps 5):

  • Bedroom #1: One King Bed and Sofa, En Suite Bathroom. Sleeps 2.

  • Bedroom #2: One King Bed and Sofa Bed, En Suite Bathroom. Sleeps 3.

• Upper Level (Sleeps 29):

  • Bedroom #3: Two Queen Size Bunk Beds, En Suite Bathroom. Sleeps 8.

  • Bedroom #4: One King Bed and Sofa Bed, En Suite Bathroom. Sleeps 3.

  • Bedroom #5: One King Bed and Sofa, En Suite Bathroom. Sleeps 2.

  • Bedroom #6: Three Queen Size Bunk Beds, En Suite Bathroom. Sleeps 12.

  • Bedroom #7: One King Bed and Sofa, En Suite Bathroom. Sleeps 2.

  • Bedroom #8: One King Bed and Sofa, En Suite Bathroom. Sleeps 2.

• Lower Level (Sleeps: 11):

  • Bedroom #9: One King Bed and Sofa Bed, En Suite Bathroom. Sleeps 3.

  • Bedroom #10: One King Bed and Sofa Bed, En Suite Bathroom. Sleeps 3.

  • Bedroom #11: One King Bed and Sofa, En Suite Bathroom. Sleeps 2.

  • Bedroom #12: One King Bed and Sofa Bed, En Suite Bathroom. Sleeps 3.

32. Is it safe to book through the Hospitable site? Can you provide more information about the security measures in place when guests click 'Book' and are redirected to the Hospitable platform?

• Rest assured that your booking experience is in good hands with our trusted property manager, Hospitable. When you click 'Book,' you will be seamlessly redirected to the Hospitable site, where your reservation will be securely handled. Your safety and satisfaction are our top priorities, and we want you to feel confident throughout the booking process. Should you have any questions or concerns, our team is here to assist you. Thank you for choosing us for your stay, and we look forward to welcoming you soon!

33. How close is Chestnut Oak Lodge to major attractions?

• 5 miles to TITANIC Museum Attraction and Hollywood Wax Museum

• 6 miles toThe Island in Pigeon Forge and The Great Smoky Mountain Wheel

• 9 miles to Dollywood

• 15 miles to Gatlinburg Space Needle